Returns
We are sorry that you are not completely satisfied with your order but no worries, we can make this right. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return,
- Items are returnable for a refund if there is proof that it was received as defective product (pictures/videos needed). In certain cases, the item could be exchanged.
- Customers are responsible for shipping charges back to us.
- The merchandise has not been worn, washed, or altered in any way.
- Item is returned in its original packaging with original tags.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you have any questions or concerns, please email sales@myafrocouture.com
Any item not in its original condition, is damaged or missing parts for reasons not due to our error may be denied
Any item that is returned more than 14 days after delivery may be denied
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@myafrocouture.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@myafrocouture.com and send your item to: Attn: Returns Department Afrocouture P.O. Box 1992, Glendale AZ 85311, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Attn: Returns Department Afrocouture P.O. Box 1992, Glendale AZ 85311, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.